Refund policy
Every order we print is made to order from the artwork you supply. Because a custom transfer or sticker sheet cannot be restocked or resold, custom printed orders are not returnable for change of mind. The sections below explain what we do cover.
If we got it wrong, we fix it
If your order arrives defective, misprinted, incomplete, damaged in transit, or materially different from the file you submitted, we will reprint it or refund it. There is no restocking fee, and you do not pay return shipping on our error.
Contact us within 7 days of delivery at sales@gpisupplies.com with your order number and photos of the problem. Photos let us diagnose the issue and file a carrier claim where one applies.
What is not covered
- Errors contained in the artwork you supplied, including spelling, resolution, sizing, color mode, transparency, orientation, or gang sheet layout.
- Color variation between what you saw on your screen and the printed result. Screens and printed output do not match exactly.
- Results caused by pressing outside our recommended time, temperature, and pressure, or by application to an untested or incompatible fabric.
- Change of mind, ordering the wrong size, or ordering the wrong quantity.
- Normal wear from washing, stretching, or improper care after application.
Cancellations and changes
Reach us quickly and we will try. Orders that have already entered production cannot be cancelled or changed, because the material is already printed. If you catch it before production starts, we will cancel and refund in full.
Refund timing
Approved refunds go back to the original payment method. Most banks post the credit within five to ten business days after we issue it. Original shipping charges are refunded only when the entire order was our error.
How to start a claim
Email sales@gpisupplies.com with your order number, a description of the problem, and photos. Please do not ship anything back until we confirm it is needed. Returns sent without prior authorization may be refused.